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“Money can not buy one of the most important things vital for your business: relationships. You might think now customer relationships drive your business? That’s true! Good customer relationships are based on good customer experience. Developing strong relations with customers and creating great customer relationship management examples encourage faster business growth, gain new customers, and retain the existing ones.” Based on the statement, explain FIVE (5) reasons why customer relationship is important for business success.

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Answer:

  1. The relationship with the customer is a strategic factor for commercial growth.
  2. The relationship with customers creates sales opportunities.
  3. The relationship with customers creates a relationship of trust.
  4. The relationship with customers creates loyalty.
  5. The relationship with customers solves problems quickly.

Explanation:

The relationship with customers is an essential factor for commercial success. This is because it allows a more personal contact, allowing the recognition of the customer's needs and promoting products, services and marketing that meets those needs, allowing the customer to feel supported by the company and create a loyalty relationship with it.

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