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When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest and there were cockroaches in the bathroom, she chose to go elsewhere. An undone, bug-infested room was not in Jaime's __________, which is the difference between what she really wants and what she will accept before looking for another hotel.

Respuesta :

Answer:

zone of tolerance

Explanation:

Zone of tolerance -

It refers to the range of the desires of the customers about a certain services to the minimum acceptable standards , is referred to as the zone of tolerance .

The expectation of the consumers to the real outcome of the service is the zone of tolerance .

It helps to demonstrates the services that are considered at most satisfactory .

Hence , from the given scenario of the question ,

The correct answer is one of tolerance .

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