You are a small business owner. A customer purchases an item from your store, and after he gets home, he discovers it does not work. How should you handle this situation when the customer returns to the store to file a complaint?

I personally would test out the item again in story and if it still doesn't work get him/her a different one that has been tested and works, and dont forget to apologize for the inconvenience

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Lol4Lif3 Lol4Lif3 · Answer 2 · 2019-10-28T21:00:53+01:00

Lol4Lif3 Lol4Lif3

28-10-2019

Apologize to the customer for the inconvenience and offer to refund his money or replace the item.

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You are a small business owner. A customer purchases an item from your store, and after he gets home, he discovers it does not work. How should you handle this situation when the customer returns to the store to file a complaint?￼

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You are a small business owner. A customer purchases an item from your store, and after he gets home, he discovers it does not work. How should you handle this situation when the customer returns to the store to file a complaint?